Okos Return & Exchange Policy

Okos.in aims to provide 100% satisfaction to its customers. However, at times due to unforeseen reasons, a customer might want to return or exchange the product. Here is an overview of our return policy.

 

Damage During Transit

We usually do multiple layers of quality check and add protection to save from transit damage before dispatching an order. However, if the product received incurs a damage during transit, reach out to us at the earliest (within 24 hours) by emailing us at support@okos.in or calling our customer support number (+91 9711789367) or message us on our Facebook page and we will have our customer service agent contact you.

To ease the replacement process and support your complaint, we suggest that you take some pictures or create a video while unboxing the package. Reach out to us immediately, so that the replacement process can be accelerated. Please make sure to make a video while actual package unboxing.

Our pick-up service will have the damaged item picked up. After verification at our facility, we will send you a new piece of the same product, or credit the amount to your Okos e-wallet, as per your request. Unfortunately, we do not offer cash refund to avoid malpractices. Replacement will not have any extra shipping charges. 

In order to avoid all this inconvenience, we suggest that you do a thorough package check and do not accept any parcel that looks tempered/opened at the time of delivery. 

 

Wrong Item Received

If you have received a wrong item, we sincerely apologize for the inconvenience. Please reach out to us at your earliest (within 72 hours of receiving the order) by emailing us at support@okos.in or calling our customer support number (+91 9711789367) or message us on our Facebook page and we will have our customer service agent contact you.

In case the order was accidentally placed for a wrong product, the Reverse Shipping & Reshipping Charges would be borne by the customer. Also the return would only be accepted if the original product is returned in its sealed box without opening of the Manufacturer Seal (if any).

NOTE: The second order/store credit will be processed only after the wrong order has been returned, received and inspected by us. 

 

Faulty or Defective Product

If the product you receive seems to have manufacturing defect, please reach out to us within 5 working days of receiving the order (or within the warranty period mentioned in product description) by emailing us at support@okos.in or calling our customer support number (+91 9711789367) or message us on our Facebook page and we will have our customer service agent contact you.

Our pick-up service will have the product picked up. Please send products in their original packaging with all accompanying accessories and free gifts (if any).

In this case, replacement or refund can be provided, as per your discretion. We will process your replacement/ refund within 24 hours of receiving goods in our facility (post their quality inspection). Replacement for under warranty product could be of a refurbished product as per the discretion of Okos.in.

Refund can be provided either in the form of bank account transfer or Okos store credit, as per your request. If you want the amount to be refunded in your bank account, there'll be a deduction of upto 15% of the payment as product restocking fee which also includes shipping charges.

Please note, COD Charges if applicable will not be refunded.

*Exchange of items, such as Toilet sensor light are not entertained due to hygiene reasons.

Please Note: We will not be providing any replacement if the problem does not appear to be a genuine manufacturing defect, i.e. if a product with rechargeable battery has stopped charging due to over-charge with use of incompatible/ 3rd party charger. In such cases, the refund/ replacement request may be rejected as per the discretion of our support team.

 

Product Does Not Meet Your Expectations

If you wish to return the product for any reasons other than those listed above, you can return the product unused, and in its original packing along with the manufacturer seal (if any). For the same please reach out to us within 5 working days of receiving the order by emailing us at support@okos.in or calling our customer support number or message us on our Facebook page and we will have our customer service agent contact you.

Our pick-up service will have the product picked up. Please send products in their original packaging with all accompanying accessories and free gifts (if any). As we receive goods in our facility, we will provide you with store credit in your Okos e-wallet. You can use this credit anytime to purchase goods from www.Okos.in. Please note the shipping/ reverse-shipping charges would be deducted in the store credit amount.

Please note that the refund will only be processed after we receive the product in our facility and do a quality inspection of received goods. In case the returned product shows visible wear and tear due to usage a restocking fee may be deducted from the refund amount as per the discretion of okos.in.

In order to avoid all this inconvenience, we suggest that you make a well-informed purchase. You can reach out to us via email or facebook messages to get answers to any questions you might have about the order. We will happily assist you.